Privacy Policy
Upstream Coaching
Effective Date: April 16, 2026
In Plain Terms
- We collect only what we need to serve you well
- Your coaching conversations are treated with care and confidentiality
- We do not sell or share your personal information
- You can request access, updates, or deletion at any time
Our Commitment
Trust sits at the center of coaching.
This policy outlines how we handle your information—with care, clarity, and respect—so you know exactly what to expect when you engage with Upstream Coaching (“we,” “us,” or “our”).
1. Information We Collect
We collect only the information necessary to provide thoughtful, effective coaching and a smooth client experience.
a. Information You Provide Directly
This may include:
- Name, email address, and phone number
- Professional background, goals, and areas of focus
- Information shared during discovery calls, coaching sessions, or mentor coaching
- Payment and billing details (processed securely through third-party providers)
b. Coaching-Related Information
In the context of coaching, you may choose to share:
- Personal reflections, goals, and challenges
- Recorded coaching sessions (for mentor coaching review)
- Feedback, assessments, or developmental materials
This information is handled with a high degree of care and discretion.
c. Website and Technical Data
When you visit our website, we may automatically collect:
- IP address
- Browser and device information
- Pages visited and general usage patterns
This helps us understand how the site is used and improve the experience.
2. How We Use Your Information
We use your information in ways that support your experience and the work we do together:
- To provide coaching, mentor coaching, and related services
- To communicate about scheduling, sessions, and program details
- To support your progress toward ICF credentials (if applicable)
- To ensure a smooth, reliable experience—from scheduling through payment
- To refine and improve the quality of our services
- To share occasional updates or resources (you may opt out at any time)
We do not sell or share your personal information for advertising purposes.
3. Confidentiality and Coaching Ethics
Confidentiality is foundational to our work.
- Coaching conversations are treated as confidential and are not shared without your consent, except where required by law (e.g., risk of harm or legal obligation).
- Coaching is a professional partnership and not therapy, legal advice, or counseling. While confidentiality is a core principle, it does not carry the same legal privilege as therapy or attorney-client relationships.
- For mentor coaching, any recordings you submit remain yours. They are used solely for developmental feedback and credentialing support and are not shared or reused without your explicit permission.
- Any use of anonymized examples for teaching or learning removes identifying details unless you have given clear consent.
Our approach aligns with the ethical standards of the International Coaching Federation (ICF).
4. How We Share Information
We share information only when necessary and with trusted providers who support the delivery of our services, such as:
- Payment processors (e.g., Stripe, PayPal)
- Scheduling tools (e.g., Calendly)
- Video conferencing platforms (e.g., Zoom)
- Email and website hosting services
These providers are expected to maintain appropriate privacy and security standards.
We may also disclose information:
- If required by law
- To protect safety, rights, or integrity
5. Data Security
We take practical, appropriate steps to protect your information, including:
- Using secure platforms for communication and file sharing
- Maintaining password-protected systems
- Limiting access to personal data
While no system is completely secure, we are intentional about minimizing risk and safeguarding what you entrust to us.
6. Data Retention
We retain information only as long as it is needed:
- Coaching-related information is kept for a reasonable period to support your development and any credentialing requirements
- Administrative and billing records are retained as required for legal and business purposes
You may request deletion of your data at any time, subject to legal or contractual obligations.
7. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request corrections or updates
- Request deletion of your information
- Limit or object to certain uses of your data
- Withdraw consent for communications
To make a request, contact us at: [Insert Contact Email]
8. Legal Basis for Processing (Where Applicable)
We process personal data based on:
- Your consent
- The need to fulfill our agreement to provide coaching services
- Legitimate interests, such as improving our services and client experience
9. Cookies and Tracking
Our website may use cookies or similar technologies to:
- Support site functionality
- Understand usage patterns
- Improve user experience
You can manage or disable cookies through your browser settings.
10. Children’s Privacy
Our services are intended for adults. We do not knowingly collect personal information from individuals under the age of 18.
11. Third-Party Links
Our website may include links to other websites. We are not responsible for their privacy practices, and we encourage you to review their policies separately.
12. Updates to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” above.
13. Contact
If you have questions about this policy or how your information is handled, please contact:
Upstream Coaching
privacy@upstreamcoaching.pro
www.upstreamcoaching.pro
Closing Perspective
Privacy, like coaching, is built on trust over time.
We handle your information with the same care we bring to each conversation—steady, respectful, and intentional.
If you ever have questions about confidentiality or how your information is handled, we welcome that conversation.
Thank you for the trust you place in this work.