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The ÇEX Framework ©
Welcome to the ÇEX Framework ©, an exclusive and proprietary body of knowledge developed by ÇEXpert Kevin Kan. This innovative framework is designed to help organizations cultivate a dynamic ecosystem where both employee engagement and customer experience thrive, ultimately driving business goals and boosting profits.
Kevin Kan’s strategic vision emphasizes the critical connection between employee satisfaction, engagement, and customer success. He believes that:
Employee Experience
The foundation of any successful business starts with its employees. Engaged and satisfied employees are more productive, innovative, and committed to the company’s vision. They are the driving force behind exceptional customer service and operational excellence.
Exceptional Customer Experience
When employees are engaged and happy, they deliver outstanding service, leading to a superior customer experience. Satisfied customers are more likely to become loyal advocates for your brand, spreading positive word-of-mouth and enhancing your company’s reputation.
Loyalty and Revenue
Customer loyalty is a powerful driver of sales and revenue. By nurturing employee happiness and providing an exceptional customer experience, businesses can achieve sustainable growth and profitability. This approach aligns with the 80-20 rule, where 80% of profits come from 20% of loyal customers.
Connect with Kevin to harness the power of the ÇEX Framework © and transform your organization into a thriving environment where employees and customers flourish. Let’s work together to cultivate a positive cycle of engagement, satisfaction, and success, benefiting everyone involved
The Urgent Need for Diversity, Equity, Inclusion & Belonging
In a world marked by turmoil and growing intolerance, it is essential to return to fundamental principles of respecting every human life on our planet. Diversity, Equity, Inclusion & Belonging (DEIB) are more critical than ever to foster a thriving society where differences are celebrated rather than discriminated against.
Kevin Kan understands this need deeply, having faced discrimination from a young age. Throughout his corporate career, he has been a steadfast advocate for women and other underrepresented groups. Driven by a core value of justice for all, Kevin is committed to eliminating inequality. He firmly believes that we all share the same humanity—so why should there be discrimination?
Kevin’s DEIB advocacy is particularly focused on the multigenerational workplace. He explores how organizations can thrive with a blend of mature workers and Gen Z employees, and prepares for the arrival of Gen Alpha in the workplace within the next few years
#IamRemarkable
As a certified #IamRemarkable by Google facilitator, Kevin runs workshops that empower everyone to celebrate their achievements in the workplace and beyond.
- Imposter syndrome
- Stereotypes
- Culture
For various reasons, many of us feel uncomfortable sharing our achievements and accomplishments. Participants of the #IamRemarkable workshops learn to amplify stories and understand the research on the transformative power of self-promotion. By the end of the workshop, every single person should be inspired to share their accomplishments
DEI Award
In recognition of his contributions through speaking, coaching, delivering workshops and training, and providing consulting services on DEIB, Kevin was honored with APAC Insider’s South East Asia Business Awards’ Best Diversity, Equity & Inclusion Coach in 2022.
Connect with Kevin to discover how his insights can help your executives and organization establish an equitable and engaged workplace where differences are celebrated.
